One of our Fortune 100 Telecommunications Company clients faced challenges managing their volume staff augmentation requirements. They are looking to revamp their Staff Augmentation program that included many more categories, and thus, the client sought for a reliable partner to meet their staffing needs efficiently. They were also looking for conducting a reverse auction to finalize a new rate card added complexity to the process. Additionally, over 1800 requirements needed to be fulfilled each year, and qualified candidates had to be submitted within a tight 4-hour window. With over 50 prime vendors in the program, the client required a strategic solution to optimize their staff augmentation process and promptly fulfil staffing requirements.
Our methodology focused on periodic reviews with the Client Staff Augmentation Program Manager and providing guidance and mentorship to streamline the process. We revamped our recruiting team to cater to the client's specific requirements, ensuring a dedicated and efficient approach to candidate sourcing.
Our key solutions included:
- Building a Client-Specific Database: We created a client-specific database of highly qualified and skilled resources. This database allowed us to quickly match candidates with specific roles and submit them within the stringent 4-hour window.
- Proactive Account Management:Our team demonstrated a proactive and dedicated account management approach, collaborating closely with the client to anticipate their staffing needs.
- Dedicated Recruitment Team: We established a dedicated Recruitment Team led by a Single Point of Contact as a Strategic Business Unit. This team was well-versed in various technologies, functionalities, and locations, ensuring comprehensive coverage of the client's staffing needs.
Our Engagement Journey
We worked on creating a comprehensive strategy for efficient candidate sourcing and submission based on the insights gathered. Throughout the process journey, we maintained transparent communication channels with the client, providing regular progress updates, conducting periodic reviews, and incorporating their feedback to ensure the process was continuously optimized.
We successfully met and surpassed their staffing requirements, from each vendor partner helping them to fulfill over 1800 technology and project management roles annually. Our dedication and performance resulted in the highest growth rate of any supplier, exceeding 250% in the year. Additionally, we earned recognition as a top ten professional services supplier, solidifying our reputation as a trusted partner. .
Our partnership became a renowned case study within the Supplier Community, showcasing innovative strategies for managing staff augmentation for a global telecommunications leader.